Frequently Asked Questions
Frequently Asked Questions
About Our Thobes
What is a Moroccan thobe?
A Moroccan thobe (also known as a djellaba or gandoura) is a traditional North African garment worn by men and boys. It is a full-length, loose-fitting robe crafted from lightweight, breathable fabric, often featuring intricate embroidery around the collar and cuffs. At Marwa London, our thobes are designed to honour this heritage while offering modern comfort and style.
What fabric are your thobes made from?
Our thobes are crafted from lightweight, breathable fabric designed for comfort in all seasons — ideal for the UK climate as well as warmer countries. The fabric is soft against the skin and allows ease of movement for all-day wear.
Are your thobes suitable for everyday wear or just special occasions?
Both. Our Moroccan thobes are designed for versatility — equally suited to Eid, weddings, Jumu'ah and formal gatherings as they are for relaxed everyday modest wear at home or out and about.
Do you sell thobes for boys as well as men?
Yes. We have dedicated collections for both. Browse our Men's Moroccan Thobes and Boys' Moroccan Thobes.
Sizing
How do I find the right size?
We recommend checking our dedicated size guides before ordering. Full measurements and fitting advice are available for both adults and children:
What if I'm between sizes?
Our thobes have a relaxed fit, so if you're between sizes we generally recommend sizing up for a more comfortable, traditional drape. If you're unsure, feel free to contact us and we'll help you choose.
Ordering & Delivery
Where do you deliver?
We deliver across the UK. Our thobes are dispatched from London.
How long does UK delivery take?
UK orders are processed within 1–3 business days and delivered within 2–5 business days via tracked shipping. Standard UK delivery is £3.95.
Do you offer free delivery?
Free UK delivery is available on selected orders. Check the product page or any active promotions for current free delivery thresholds.
Can I track my order?
Yes. Once your order is dispatched you will receive a tracking number via email so you can monitor your delivery.
Returns & Refunds
What is your returns policy?
We accept returns within 7 days of delivery for UK customers. Please visit our Refund Policy for full details.
What if my item arrives faulty or incorrect?
If you receive a faulty or incorrect item, please contact us immediately with your order number and photos of the issue. We will resolve it promptly at no cost to you.
How long do refunds take?
Refunds are processed within 5–10 business days of us receiving and inspecting the returned item.
Still Have Questions?
We're happy to help. Contact us and we'll get back to you as soon as possible.