Shipping policy

Shipping Policy

Thank you for shopping with us. Below are the terms and conditions for our shipping.

Shipping Location
All orders are processed and shipped from London, United Kingdom.

Processing Time
Orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

During busy periods, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Times

  • United Kingdom: £3.99 (2–5 business days)

  • International: Shipping costs are calculated at checkout (7–15 business days)

Please note that delivery times are estimates and may vary due to factors outside our control, including courier delays or customs processing.

Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details (where available).

Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us.

  • If a shipment is confirmed lost in transit, we will offer a replacement or full refund.

  • If tracking shows the item has been delivered, we are not responsible for lost or stolen items after delivery.

Contact Us
If you have any questions about shipping, please contact us at:
Email: marwathobes@gmail.com